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FAQ's

Delivery Times

Delivery is normally 4-5 working days.

If you have ordered from our Handmade Bridal Collections please allow up to 4 weeks for delivery.
The items this applies to are : Amber, Annie, Elegance, Glass Slipper, Grace, Janice and May Collections.
Contact us via Facebook Messenger or info@sparkilyeverafter.co.uk with specific measurements or requirements on these items.

The above times exclude any UK public or bank holidays. Please understand we aim to have your items posted as soon as possible and these times are the longest we would expect you to wait.

 

Returns & Refunds


Returns can be made within 28 days of delivery.

Contact us via Facebook or E-mail and we will give you the best address to post it to.

Refunds will be made once the goods are received in the condition it was purchased only. We will not refund damaged items.

Please note Earrings are non returnable for hygiene reasons.

 


Caring for your Jewellery


DO
Keep in the box at all times when not in use.

Use a silver cleaner and polishing cloth on your silver fittings.
(Please avoid using this on your crystals.)


DON'T
Wear perfume, body lotions or fake tan while wearing your jewellery.
These products are abrasive to your Crystals and Metals.

The crystal becomes distorted and dull looking when the high shine treatment to the crystal is broken down by these abrasive products. Sweat will also discolour metals, silver especially so make sure the jewellery is clean and dry when placing back in your box to avoid tarnishing.